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Troubleshooting

1 CLS - After installing product updates my Windows Taskbar Pinned Shortcut is Broken

Issue Microsoft Windows allows a user to 'pin' shortcuts to often-used programs…

2 CLS - Trouble Opening Databases

Symptom When opening a database you receive an error that the database is currently…

3 Copying and Pasting Takeoff to a Child Bid In On-Screen Takeoff Breaks Interactive Link to Quick Bid - OST QB

Symptom Quick Bid/On-Screen Takeoff bid interactivity may become disconnected…

4 Gathering On-Screen Takeoff's OCSSync log files - OST QB

You may be asked to send your OCSSync logs to Technical Support to help troubleshooting…

5 Generating a Proposal in Quick Bid Stalls - Word Opens and then Closes

Issue You try to generate a Proposal but Word opens and immediately closes…

6 How to Resolve Issues Installing On-Screen Takeoff, Quick Bid, and Digital Production Control - OST QB DPC

Symptom Installation fails with an error about opening the installation log…

7 In an On-Screen Takeoff - Quick Bid Interactive Bid, the Connectivity is Breaking - OST QB

Issue After upgrading On-Screen Takeoff® some interactive bids become disconnected…

8 In On-Screen Takeoff and Quick Bid, Avoid Using these Special Characters and Understand File Path, File Name, and Data Character Limits - OST QB DPC

Number of Characters Microsoft® Windows® file system is limited to 256 character…

9 In On-Screen Takeoff, Quick Bid, and Digital Production Control Users Receive an Error Message: Write Access Denied - OST QB DPC

Symptom Users receive a "Write Access Denied" error when opening a SQL database.…

10 On-Screen Takeoff Quick Bid - Cannot Create Interactive Bid (Insufficient Rights) - OST QB

Symptom You attempt to create an interactive bid, but receive an error message…

11 On-Screen Takeoff or Quick Bid Stops Responding While Creating an Interactive Bid - OST QB

Symptom When you try to create a new Quick Bid (interactive) bid in On-Screen…

12 On-Screen Takeoff, Quick Bid, and Digital Production Control, Trying to Access one or more Bids Causes Application to Crash or Freeze - OST QB DPC

Symptom A Bid or Database is causing the application to terminate unexpectedly…

13 On-Screen Takeoff, Quick Bid, and/or Digital Production Control Worked Yesterday But Not Today - DPC OST QB

HELP! My program Won't Launch!!!Issue I tried to open my program On-Screen…

14 One User on A Shared Machine or System Has Trouble Running On-Screen Takeoff, Quick Bid, or Digital Production Control - DPC OST QB

Issue Customer reports that User A is having problems running an On Center…

15 OST/QB - My Interactive Bid Takes a Long Time to Update

Issues/Symptoms When doing some operations in On-Screen Takeoff in an interactive…

16 Program Menus and Toolbars do not Display Correctly in On-Screen Takeoff, Quick Bid, and Digital Production Control - DPC OST QB

Symptom Some text may not 'fit' correctly on the screen or is stretched, as…

17 QB - Fixing Quick Bid Report Export to PDF Cutting Off on Right

Issue Sometimes, when you export a previewed Report to PDF, the right side…

18 Quick Bid Throws a General Exception Error After Installing or Updating Prolog® Manager - QB

Symptom After installing or updating Prolog Manager, you receive a General…

19 Repairing Crystal Reports for On-Screen Takeoff, Quick Bid, and Digital Production Control - OST QB DPC

Symptom Previewing any Tab other than the Image Tab in On-Screen Takeoff and/or…

20 The Active Bid in On-Screen Takeoff Changes When Modifying a Different Bid in Quick Bid - OST QB

Description The active bid in On-Screen Takeoff is changing when Condition…

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Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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