Symptom

After installing or updating Prolog Manager, you receive a General Exception Error when selecting the Markup Tab in Quick Bid.

Cause

During the upgrade installation of Prolog Manager, a shared system file is overwritten with an older version of the file. The shared system file is MSChrt20.ocx.

Resolution

First, please contact the provider of ProLog Manager and let them know their installation is overwriting shared system files with an older version of the file.

Second, to resolve this issue, perform the following steps.

• Close Quick Bid and Prolog Manager
• Download the following file based on your Windows Version:
  • 32-bit Operating System: http://www.oncenter.com/downloads/MSChrt20_x86.exe
  • 64-bit Operating System: http://www.oncenter.com/downloads/MSChrt20_x64.exe
• Once downloaded, double-click the EXE file to automatically copy the correct version of MSChrt20.ocx to the appropriate directory
• Once extracted, launch Quick Bid and click on the Markups tab - the General Exception Error should not occur