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Table of Contents

Troubleshooting

1 Active Bids Are Changing When Modifying other Bids - OST QB

Description The active bid in On-Screen Takeoff is changing when Condition…

2 ALL - My Program(s) Worked Yesterday But Doesn't Today

HELP! My program Won't Launch!!! Issue I tried to open my program (On-Screen…

3 ALL - One User on A Machine or System Has Trouble With Applications

Issue: Customer reports that User A is having problems running an On Center…

4 CLS - After installing product updates my Windows Taskbar Pinned Shortcut is Broken

Issue Microsoft Windows allows a user to 'pin' shortcuts to often-used programs…

5 CLS - Bid Causes Application to Crash or Freeze

Symptom A Bid or Database is causing the application to terminate unexpectedly…

6 CLS - Crystal Reports Cannot Export to PDF

Issue: You attempt to export a Report or one of the program Tabs to PDF but…

7 CLS - Database Needs to be Repaired or is No Longer a Valid Database File

Symptom When opening a database, you receive an error stating that the database…

8 CLS - Gathering OCSSync log files

When you are asked to send OCSSync logs to Technical Support, Open Windows…

9 CLS - Installation Issues

Symptom Installation fails with an error about opening the installation log…

10 CLS - Licensing (Authorization) Issues (Software Released after 1/1/2018)

This article covers the most common reasons for licensing problems. Please…

11 CLS - Licensing (Authorization) Issues (Software released prior to December 2017)

This article covers the most common reasons for licensing problems. Please…

12 CLS - Missing Root Certificate Causes Error When Licensing OST 3.92.01, 3.94.03, and 3.95 and QB 4.94.01, 4.96.03, and 4.97.03.

Issue After installing or upgrading to On-Screen Takeoff/Digital Production…

13 CLS - Program Menus and Toolbars do not Display Correctly

Symptom Some text may not 'fit' correctly on the screen or is stretched, as…

14 CLS - Repairing Crystal Reports

Symptom Previewing any Tab other than the Image Tab in On-Screen Takeoff and/or…

15 CLS - Special Characters You Should Avoid Using and File Path, File Name, and Data Character Limitations

Number of Characters Microsoft® Windows® file system is limited to 256 character…

16 CLS - Trouble Opening Databases

Symptom When opening a database you receive an error that the database is currently…

17 CLS - Unable to Modify Bid(s)

Being unable to modify a Bid or project can be caused by several factors. Below…

18 CLS - Unable to Open Databases While Running SpyHunter® 3 - Security Suite

Symptom You are unable to open any databases in On-Screen Takeoff® or Quick…

19 Copying and Pasting to a Child Bid Breaks Interactive Link - OST QB

Symptom Quick Bid/On-Screen Takeoff bid interactivity may become disabled when…

20 General Exception Error After Installing or Updating Prolog® Manager - QB

Symptom After installing or updating Prolog Manager, you receive a General…

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Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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