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Troubleshooting

1 After installing On-Screen Takeoff or Quick Bid updates my Windows Taskbar Pinned Shortcut is Broken - OST QB DPC

Issue Microsoft Windows allows a user to 'pin' shortcuts to often-used programs…

2 Cannot Create an On-Screen Takeoff Bid Package (export file *.OSP) - OST

Issue - Cannot Create a Bid Package When you try to export a project to a Bid…

3 Cannot Open an On-Screen Takeoff takeoff file (*.ost) - OST

Symptom You are experiencing difficulty opening a project (*.ost) file you…

4 Common Printing Issues in On-Screen Takeoff and Quick Bid - OST QB

Cannot Print "ALL" Pages in Project When printing a large project, the output…

5 Copying and Pasting Takeoff to a Child Bid In On-Screen Takeoff Breaks Interactive Link to Quick Bid - OST QB

Symptom Quick Bid/On-Screen Takeoff bid interactivity may become disconnected…

6 Corrupt Font Names in Database can cause Miscellaneous Program Issues and Crashes in On-Screen Takeoff - OST

Problem You've noticed one or more of the following issues with a bid or database:…

7 Gathering On-Screen Takeoff's OCSSync log files - OST QB

You may be asked to send your OCSSync logs to Technical Support to help troubleshooting…

8 How to Resolve Issues Installing On-Screen Takeoff, Quick Bid, and Digital Production Control - OST QB DPC

Symptom Installation fails with an error about opening the installation log…

9 In an On-Screen Takeoff - Quick Bid Interactive Bid, the Connectivity is Breaking - OST QB

Issue After upgrading On-Screen Takeoff® some interactive bids become disconnected…

10 In On-Screen Takeoff and Quick Bid, Avoid Using these Special Characters and Understand File Path, File Name, and Data Character Limits - OST QB DPC

Number of Characters Microsoft® Windows® file system is limited to 256 character…

11 In On-Screen Takeoff, Quick Bid, and Digital Production Control Users Receive an Error Message: Write Access Denied - OST QB DPC

Symptom Users receive a "Write Access Denied" error when opening a SQL database.…

12 Metric Quantities Display Incorrectly in On-Screen Takeoff - OST

Symptoms When you are set up a Condition and enter a value greater than 999…

13 Objects Are Not Pasted Where I Expected in On-Screen Takeoff - OST

Symptom When you select multiple takeoff objects and copy/paste them on another…

14 On-Screen Takeoff Quick Bid - Cannot Create Interactive Bid (Insufficient Rights) - OST QB

Symptom You attempt to create an interactive bid, but receive an error message…

15 On-Screen Takeoff or Quick Bid Stops Responding While Creating an Interactive Bid - OST QB

Symptom When you try to create a new Quick Bid (interactive) bid in On-Screen…

16 On-Screen Takeoff Troubleshooting Various Issues with the Image Legend - OST

Image Legend Not Displaying Quantities Cause The Image Legend can display Quantity…

17 On-Screen Takeoff, Quick Bid, and Digital Production Control, Trying to Access one or more Bids Causes Application to Crash or Freeze - OST QB DPC

Symptom A Bid or Database is causing the application to terminate unexpectedly…

18 On-Screen Takeoff, Quick Bid, and/or Digital Production Control Worked Yesterday But Not Today - DPC OST QB

HELP! My program Won't Launch!!!Issue I tried to open my program On-Screen…

19 One User on A Shared Machine or System Has Trouble Running On-Screen Takeoff, Quick Bid, or Digital Production Control - DPC OST QB

Issue Customer reports that User A is having problems running an On Center…

20 OST - Boost Services Are Currently Not Available

Issue You attempt to run Boost on a Page but receive the error, but other Pages…

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Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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