On Center Home | MyOnCenter Portal | Start an On-Screen Takeoff Trial | Request a Quick Bid Demo | Contact Us | SALES: 1-866-627-6246
   
 
Learn more about Searching
Looking for help for one of ConstructConnect's Other products? Login


Tools
Table of Contents

One User on A Shared Machine or System Has Trouble Running On-Screen Takeoff, Quick Bid, or Digital Production Control - DPC OST QB

Views: 1196 Last Updated: 07/31/2024 02:35 pm 0 Rating/ Voters
Be sure to rate this article 5 Stars if you find it helpful!

Issue

Customer reports that User A is having problems running an On Center application. When User B signs onto the same computer, the programs work fine. If User A signs onto a different computer, the programs work correctly.

Possible Errors

  • Run Time Errors
  • Configuration or Installation Errors

Discussion

Windows' security can be a little complex. Sometimes, Domain profiles can be assigned to Security Groups that limit a user's ability to properly run, install, or configure the software. As an example, a client reported that User A was receiving a "Configuring Quick Bid" error anytime he launched the program. Other users on the same system did not encounter any issues.

Resolution

In the example above, the user's Domain Profile had been under a Security Group named "Performance Log Users" - this was applying restrictive security when the user logged into Windows. Moving the user out of that Domain Group and then having the user log out/back in resolved the issue.

A good rule of thumb is when one or more programs operate differently for two Windows users, the IT department needs to take a look at the differences between those users' profiles, starting at the machine level and working up to the Domain Level.



Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

Something Wrong with this Article? Let us Know! The information in this site is protected by copyright by ConstructConnect. You may not reproduce, adapt, or publish any content from this site in whole or in part for any purpose, without the express written consent of ConstructConnect, Inc.
Copyright 2024 - All Rights Reserved.