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Table of Contents

Troubleshooting

1 ALL - My Program(s) Worked Yesterday But Doesn't Today

HELP! My program Won't Launch!!! Issue I tried to open my program (On-Screen…

2 ALL - One User on A Machine or System Has Trouble With Applications

Issue: Customer reports that User A is having problems running an On Center…

3 CLS - Crystal Reports Cannot Export to PDF

Issue: You attempt to export a Report or one of the program Tabs to PDF but…

4 CLS - Database Needs to be Repaired or is No Longer a Valid Database File

Symptom When opening a database, you receive an error stating that the database…

5 CLS - Installation Issues

Symptom Installation fails with an error about opening the installation log…

6 CLS - Licensing (Authorization) Issues (Software Released after 1/1/2018)

This article covers the most common reasons for licensing problems. Please…

7 CLS - Licensing (Authorization) Issues (Software released prior to December 2017)

This article covers the most common reasons for licensing problems. Please…

8 CLS - Missing Root Certificate Causes Error When Licensing OST 3.92.01, 3.94.03, and 3.95 and QB 4.94.01, 4.96.03, and 4.97.03.

Issue After installing or upgrading to On-Screen Takeoff/Digital Production…

9 CLS - Program Menus and Toolbars do not Display Correctly

Symptom Some text may not 'fit' correctly on the screen or is stretched, as…

10 CLS - Repairing Crystal Reports

Symptom Previewing any Tab other than the Image Tab in On-Screen Takeoff and/or…

11 CLS - Special Characters You Should Avoid Using and File Path, File Name, and Data Character Limitations

Number of Characters Microsoft® Windows® file system is limited to 256 character…

12 DPC - Hot LInks are not working

Issue You click on a Hot Link and nothing happens. Discussion By default, On-Screen…

13 Foreman Cannot Percent Bids That Have Been Duplicated - Error Message - DPC

Symptom While trying to percent, the DPC Foreman receives the following error,…

14 OST/DPC - Project Express Issues

First, verify you meet the requirements: Requirements to use Project Express:…

15 Troubleshooting Problems Connecting to or Using SQL Server Databases - OST QB DPC

Notes On Center Software, Inc. provides this information as a resource for…

16 User Interface Components Are Cut Off

Issue Some screens in On-Screen Takeoff, Quick Bid, or Digital Production Control…

Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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