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ALL - One User on A Machine or System Has Trouble With Applications

Views: 1461 Last Updated: 07/09/2020 11:47 am 0 Rating/ Voters
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Issue:

Customer reports that User A is having problems running an On Center application. When User B signs onto the same computer, the programs work fine. If User A signs onto a different computer, the programs may work correctly. What's wrong?

Errors user may be receiving:

  • Run Time Errors
  • Configuration or Installation Errors

Discussion:

Windows' security can be a little complex. Sometimes, Domain profiles can be assigned to Security Groups that limit a user's ability to properly run, install, or configure the software. As an example, a client reported that User A was receiving a "Configuring Quick Bid" error anytime he launched the program. Other users on the same system did not encounter any issues.

Resolution:

In the example above, the user's Domain Profile had been under a Security Group named "Performance Log Users" - this was applying restrictive security when the user logged into Windows. Moving the user out of that Domain Group and then having the user log out/back in resolved the issue.

A good rule of thumb is when one or more programs operate differently for two Windows users, the IT department needs to take a look at the differences between those users' profiles, starting at the machine level and working up to the Domain Level.




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