Issue:
Customer reports that User A is having problems running an On Center application. When User B signs onto the same computer, the programs work fine. If User A signs onto a different computer, the programs work correctly.
What's wrong?
Errors user may be receiving:
- Run Time Errors
- Configuration or Installation Errors
Discussion:
Windows' security can be a little complex. Sometimes, Domain profiles can be assigned to Security Groups that limit a user's ability to properly run, install, or configure the software. As an example, a client reported that User A was receiving a "Configuring Quick Bid" error anytime he launched the program. Other users on the same system did not encounter any issues.
Resolution:
In the example above, the user's Domain Profile had been under a Security Group named "Performance Log Users" - this was applying restrictive security when the user logged into Windows. Moving the user out of that Domain Group and then having the user log out/back in resolved the issue.
A good rule of thumb is when one or more programs operate differently for two Windows users, the IT department needs to take a look at the differences between those users' profiles, starting at the machine level and working up to the Domain Level.