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What can you do if you are not receiving e-mails from On Center or ConstructConnect?

Views: 54 Last Updated: 04/20/2020 07:20 am 0 Rating/ Voters
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Common Issues

  • You are not receiving fulfillment e-mails from Customer Service (purchases).
  • You do not receive update e-mails On Center Software or ConstructConnect sends regarding new versions.
  • You completed the online PlanViewer/trial form several times and still have not received the download e-mail.
  • You do not receive notification of sent/received Quick Bid eQuotes or your vendor states they are not receiving Quick Bid eQuote requests.
  • You do not receive bid packages sent via e-mail.
  • You are not receiving case notifications when you open a case with Support or when a Case is updated or closed.

Possible Causes

  • The e-mail(s) may be going to either the Bulk Mail or Junk Mail folder or may be blocked by your ISP (Internet Service Provider) or corporate spam filter. First, start with your e-mail application’s Bulk Mail or Junk Mail folders.
  • Sometimes, e-mails with certain attachments may be blocked by your e-mail provider the e-mail may have been identified as Spam or Junk.
  • Your e-mail provider may have blocked the e-mail due to the large volume of e-mails On Center Software and ConstructConnect send out.
  • You may have typed an e-mail address incorrectly.

Possible Resolutions

  • If you find the "missing" message in your personal junk mail folder, add On Center Software (oncenter.com), ConstructConnect (constructconnect.com), or any other domain (equotes.com, etc.) as a SAFE sender. Oftentimes, you can select a message and click something like "Mark as Not Junk" or "Trust Sender" or "Add Sender to Safe List". 
  • If the e-mail is not found, contact your IT department or e-mail provider – your company or e-mail provider may be blocking our e-mails before your e-mail application ever sees them. Ensure your e-mail provider adds oncenter.com and constructconnect.com (and any other affected domains) as a safe domain (white list the domains).
  • Contact us to ensure your e-mail address is correct in our system.
  • Check your e-mail address in you Quick Bid "Contact" and your vendor's e-mail in its "Supplier" Contact record to make sure they are correct.

Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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