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General FAQs

1	Getting Help - Contacting Support, Training, and Customer Success for ConstructConnect Products Getting Help and Support is just a phone call, e-mail, or click away! Getting…
2	kBase Article Rating and Feedback Rating Articles To rate any article, just click the rating stars and a pop-up…
3	Searching kBase There are two ways to search in the new kBase, inline and full-text search.…
4	Suggesting a Feature, Improvement, or Change to a Product If you have suggestions or comments on how we can improve the product, we would…
5	Ask a Trainer - Getting Estimator Assistance for On-Screen Takeoff, Quick Bid, and Digital Production Control If you have a question about how to perform takeoff or build an estimate, we…
6	Cookies We use cookies to understand how you use our site and to improve your experience.…
7	Test Your Internet Speed To verify your Internet connection is fast enough to communicate with ConstructConnect's…
8	What are "Secure" Web Pages? Issue You see a "Not Secure" warning about a web page on oncenter.com. Discussion…
9	What can you do if you are not receiving e-mails from On Center or ConstructConnect? Common Issues You are not receiving fulfillment e-mails from Customer Service…
10	Why Renew Your Maintenance Subscription? Issue You received a notice that you your maintenance subscription has expired,…

Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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