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Why Renew Your Maintenance Subscription?
| Views: 915 Last Updated: 07/15/2024 07:16 am |
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Issue
You received a notice that you your maintenance subscription has expired, what now? You may receive a notice via e-mail or a pop-up in the application when you tried to use some feature (listed below).
What does this mean?
Maintenance is an annual subscription charged for each seat/license of each On Center product you own. Each year, we email your organization its maintenance invoice, approximately 30-60 days before your subscription expires. Beyond that date, certain services (listed below) will no longer work. You will also not be able to open new Technical Support or "How Do I...?" requests (except for licensing issues). This includes assistance with installing and using the software, troubleshooting issues, and downloading new updates to the software.
Why Renew?
There are many benefits to remaining under a maintenance subscription including:
- Access to features only available to licenses "on maintenance":
- On-Screen Takeoff
- Quick Bid
- Digital Production Control
- Access to the most current releases and versions including fixes and patches
- Live around-the-clock local Business Day Technical Support via phone, email, and web
- Regional and local support through toll free numbers
- Multi-lingual support
- Tips and Trick Webinars and Special Training Events
- Manufacturer Databases
- Estimator Assistance (How Do I...?)
- And special incentives for active subscribers only
How Do I Renew My Maintenance Subscription?Renewing your maintenance is easy, visit https://www.oncenter.com/renew-subscription/ and fill out the form, your friendly Account Manager in Customer Success will get you your renewal invoice right away.
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