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Why Renew Your Maintenance Subscription?

Views: 141 Last Updated: 12/02/2022 07:49 am 0 Rating/ Voters
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Issue

You just received a notice that you your maintenance subscription has expired!

You may receive a notice via e-mail or when attempting to use some features in On-Screen Takeoff, Quick Bid, or Digital Production Control.

What does this mean?

Maintenance is an annual subscription charged for each seat/license of each On Center product you own. Each year, we email your organization its maintenance invoice, approximately 30-60 days before your subscription expires. Beyond that date, certain services (specifically, Project Express, Accounting Exports, and eQuotes) will no longer work. You will also not be able to open new Technical Support or "How Do I...?" requests (except for licensing issues). This includes assistance with installing and using the software, troubleshooting issues, and downloading new updates to the software.

Why Renew?

There are many benefits to remaining under a maintenance subscription including:

  • Access to the most current releases and versions including fixes and patches
  • Live around-the-clock local Business Day Technical Support via phone, email, and web
  • Up-to-date product knowledge databases that provide answers and fixes to commonly asked questions and problems
  • Access to comprehensive product documentation, including guides, manuals, technical bulletins, flashes, and release notes
  • Regional and local support through toll free numbers
  • Multilingual support
  • Tips and Trick Webinars and Special Training Events
  • Access to auxiliary features such as: Project Express, Auto Naming, and eQuotes
  • Consumption Report and License Management via a secured online portal
  • Web based collaboration tools - BidCenter
  • Manufacturer Databases
  • Estimator Assistance
  • And special incentives for active subscribers only

How to renew?

Renewing your maintenance is easy, just give your friendly Account Manager in Customer Success a call at 866-627-6246 or send an e-mail to: ocs-customersuccess@constructconnect.com.



Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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