Troubleshooting the Dongle Driver
-
Verify your dongle is firmly plugged into a USB port
-
Open On-Screen Takeoff
-
Click File > Check Authorization
-
In the License Authorization dialog, verify your Host ID is listed - if this number is an 8 to 11 digit number, go to step 15 below
-
If this number is a long character string (ex. 000D000F000E etc.) or blank, the dongle driver is not properly installed or is not responding correctly
-
Close On-Screen Takeoff and unplug your dongle from your PC
-
Insert your On-Screen Takeoff CD
Additional Information: If you do not have the CD, the driver is available from our Web site www.oncenter.com/support -
Choose Install Software
-
Select Additional Software and Drivers
-
Select Sentinel Driver
-
Follow the instructions for the driver installation - reboot your computer if prompted
-
Once installation is complete and/or once the computer is rebooted, plug in your dongle - you should received a notification from Windows that new hardware is detected and being installed
-
Open On-Screen Takeoff
-
Click File > Check Authorization
-
Your Host ID should now appear as an 8 to 11 digit number - if it does, click Reauthorize and your program should be authorized
NOTE: If your Host ID is not generating an 8 to 11 digit number, there is a problem with your computer, the operating system or dongle. Contact On Center Software Support.
