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On-Screen Takeoff or Quick Bid will not Activate a License - OST QB

Views: 224 Last Updated: 02/19/2025 07:20 am	0 Rating/ Voters
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Issue

Recently (since February 2025), our Support Team has noticed some customers were experiencing issues activating their software license(s).

After investigating, we've determined there is an issue with some users' AmazonRoot certificate.

This affects all versions of On-Screen Takeoff and Quick Bid and all supported versions of Windows.

Follow the steps below to download and install an updated certificate.

Open your web browser and navigate to (or just click this link): https://www.amazontrust.com/repository/

Amazon Trust Service web page

On that page, in the first row (Amazon Root CA 1...US), click the DER link.

Save the file someplace convenient (by default, your Downloads folder).

Once downloaded, locate that file and right-click on it and select Install Certificate.

Install the AmazonRoot certificate by right-clicking on it and selecting Install Certificate

Follow the instructions to install the certificate.

During install, be sure to select "Local Machine", not "Current User" when selecting where to install the certificate.

Install the AmazonRoot certificate to Local Machine

Warning

You will very likely need to have your I.T. department do this for you as installing a security certificate requires System Administrator rights.