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MyAccount Customer Portal - 04.01 Consumption Reporting (Who Is Using Your Company's Licenses)

Views: 773 Last Updated: 07/10/2024 09:44 am 0 Rating/ Voters
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Next to each Entitlement/License record, there is a small gear button, if you click that, you'll see some options. Depending on your Role within your organization, one will be "Consumption Reporting", which is a fancy way of showing you who is using your license(s).

First, log into MyAccount.

Note
All users can see Consumption Reporting, however, only company admins can release licenses.

Click on "Licenses" in the left navigation panel, make sure the "On Center Licenses" tab is selected/in view.

My Account portal showing licenses and gear icon highlighted

Click the Gear button and select "View License Consumption" from the drop-down menu.

My Account portal showing Consumption Reporting highlighted in gear menu

It takes a few sections, then, you'll see a green banner message that the consumption information is available.

My Account portal showing license usage (Consumption Reporting)

Click the small side-facing arrow to view the license consumption information.

In our example, only one user has activated this Entitlement. Let's say they lost their laptop or forgot to return a license from their work computer and need to activate it on their home computer. Click the "Release Consumption" link to request the return.

My Account portal highlighting release link

A green banner message displays that the release is processing.

Note
It takes several seconds to release a license (up to a minute).

My Account portal showing license release successful

Once completed, a green banner message confirmations the release.

My Account portal showing license release successful

click here to view the previous article LicensesTrainings click here to view the next article



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