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I'm having trouble installing On-Screen Takeoff or Quick Bid

Reference Number: AA-04811 Views: 167 Created: 07/23/2020 07:27 pm Last Updated: 07/24/2020 07:32 am 0 Rating/ Voters
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Problem

You try to install On-Screen Takeoff or Quick Bid but the installation simply fails. Often times, if you check your Temp folder (C:\Users\<your name>\AppData\Local\Temp\) you won't even find an installer log (installer logs start with "MSI" and have an "LOG" extension. 

This happens even if you right-click on the installer and select "Run as Admin".

Discussion

All Classic products are installed as system-level program, to the Program Files (x86) directory. This means they require a local, system Admin to install them. Usually, if you are an admin on a computer, you'll have no problem installing the program (they automatically request an elevated "token" from Windows to complete the installation). However, your company or system admin may have applied additional restrictions, even to your admin profile, preventing installation of some components necessary for our product installation. 

Resolution

You will need to enable and use the "hidden" Windows Admin profile to install the product. 

On Center/ConstructConnect Technical Support cannot assist you with this, although we can refer you to Microsoft's "Answer" at this URL: https://answers.microsoft.com/en-us/windows/forum/windows_10-security/how-to-enable-the-hidden-administrator-in-windows/0a8e3cf5-4f62-4f2a-b49f-4c9cbbc6d154

You may need to work with your company's IT department or whoever setup your computer initially to enable this profile and resolve this issue.




Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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