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Diagonal Scrolling Issues - OST

Reference Number: AA-02149 Views: 71 Created: 05/02/2018 03:33 pm Last Updated: 08/09/2018 10:45 am 0 Rating/ Voters
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Issue

On-Screen Takeoff is designed to scroll left and right when you press the <Shift> key, on the keyboard, while using the wheel on the mouse.

On occasion a client may report that when they try the left/right scroll, their On-Screen Takeoff is scrolling diagonally.

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Discussion

This is caused by conflicting mouse drivers. Although On Center does support hardware, we can offer the following as a solution.

Resolution

To resolve this issue, the client (or their IT person):

  • Browse to Add or Remove Programs in the Control Panel
  • Locate the different mouse drivers (example Microsoft IntelliMouse version 6.1.x or 6.2.x) and uninstall all of them
  • Reboot PC
  • Once the drivers are uninstalled, they will need to install the latest drivers provided with their mouse (this usually requires another reboot)

Once this is done, the software should scroll properly



Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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