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Diagonal Scrolling Issues - OST
| Views: 224 Last Updated: 02/08/2023 07:49 am |
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Issue
On-Screen Takeoff is designed to scroll left and right when you press the <Shift> key on the keyboard, and roll the mouse wheel.
On occasion a client may report that when they try the left/right scroll, their On-Screen Takeoff is scrolling diagonally.
Discussion
This is caused by conflicting mouse drivers. Although On Center does support hardware, we can offer the following as a solution.
Resolution
To resolve this issue, you (or your IT person):
- Browse to Add or Remove Programs in the Control Panel
- Locate the different mouse drivers (example Microsoft IntelliMouse version 6.1.x or 6.2.x) and uninstall all of them
- Reboot PC
- Once the drivers are uninstalled, install the latest drivers provided for your mouse (contact the manufacturer of your hardware for more information)
- Usually requires another reboot
Once this is done, the software should scroll properly.
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