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Diagonal Scrolling Issues - OST

Views: 715 Last Updated: 02/08/2023 07:49 am 0 Rating/ Voters
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Issue

On-Screen Takeoff is designed to scroll left and right when you press the <Shift> key on the keyboard, and roll the mouse wheel.

On occasion a client may report that when they try the left/right scroll, their On-Screen Takeoff is scrolling diagonally.

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Discussion

This is caused by conflicting mouse drivers. Although On Center does support hardware, we can offer the following as a solution.

Resolution

To resolve this issue, you (or your IT person):

  • Browse to Add or Remove Programs in the Control Panel
  • Locate the different mouse drivers (example Microsoft IntelliMouse version 6.1.x or 6.2.x) and uninstall all of them
  • Reboot PC
  • Once the drivers are uninstalled, install the latest drivers provided for your mouse (contact the manufacturer of your hardware for more information)
  • Usually requires another reboot

Once this is done, the software should scroll properly.



Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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