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CLS - Crystal Reports Cannot Export to PDF

Views: 1776 Last Updated: 02/13/2023 01:15 pm 0 Rating/ Voters
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Affects Windows 7 only, should not be an issue for current software, supported on Windows 10 or newer only.

Issue:

You attempt to export a Report or one of the program Tabs to PDF but receive a Crystal Reports error.

Discussion:

A recent Windows Update (ref: https://support.microsoft.com/en-us/kb/3102429) breaks the functionality to export from Crystal Reports.  This update provides support for some foreign language symbols.

This is an optional update, not required for proper operation of your Windows 7 machine.

Resolution:

To restore the export functionality, you will need to uninstall this Windows Update:

You will likely need to reboot your computer after uninstalling this update.  Once removed, your Crystal Reports exports should work fine.



Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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