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Getting Help and Contacting Support, Training, and Customer Success

Views: 27354 Last Updated: 08/25/2022 10:43 am 41 Rating/ 11 Voters
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Getting Help and Support is just a phone call, e-mail, or click away!

Note


Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on each product's "Product Information" page (click one of the product buttons above) and are always a click away in the application (under "Help").

How Do I...? (Training Request)

Have a question on how to accomplish something or use some feature in your product?  

How Do I...? or type "https://www.constructconnect.com/contact-us/how-do-i" in your Internet browser.

(You can also click the "How Do I..." option in any On Center product.)

Feature Requests (New Functionality or Changes to Existing)

Do you have an Idea to make our software even better?  

Submit Feature Request or type "https://www.constructconnect.com/contact-us/takeoff-feature-request" in your Internet browser.

(You can also click the "Request a Feature" option in any On Center product.)

Contact Customer Success (Maintenance Renewals and Additional Licenses)

If you are looking to:

  • Renew your Maintenance Subscription and gain access to "value-added" features such as Project Express, eQuotes, and Bid Exports
  • Purchase products or licenses
  • Setup trials for products you are interested in purchasing
  • Need access to MyOnCenter.com for yourself or another employee
  • Have other questions for Sales

Contact our Customer Success Team at: 866-627-6246 or send an e-mail to: ocs-customersuccess@constructconnect.com.

Contact Technical Support (Problems with installing, licensing, or running your software)

Clients who maintain a Maintenance Subscription with On Center Software are welcome to contact our Support group. If you have allowed your Maintenance Subscription to lapse, you can renew by contacting our Client Services staff at the number above.

Support Hours of Operations:

5:00pm CST Sunday – 12:00am CST Monday (Sunday evening)

3:00am CST – 9:00pm CST (Monday – Friday)

Existing Issue - Already Working With a Tech

Update a Support Case

Simply reply to the any Case e-mail you receive from Technical Support and the representative working with you will be notified and get back to you as soon as possible.

If you are calling back into Support on an existing issue, please have your Case number handy and provide it to the tech.

Allow a Tech Remote Access to Your Computer

If you are working with a Support Representative and he or she asks you to join a remote session, click this button...

Link to join a Remote LogMeIn Session

Note
You need the code the Technical Support Representative provides you to join the remote session.

New Issues

Open a Support Case

Click the button below to open a Support Case - one of our professional technical support representatives will respond as quickly as possible.

Open Support Case (or type "https://www.constructconnect.com/contact-us/takeoff-support" in your Internet browser)

Cases are worked in the order they are received. You should expect a response within 24 hours (business days). If this is an emergency (you cannot license your software, you have a bid due imminently, etc.), please call.

Send an e-mail

Send an e-mail to: techsupport@constructconnect.com

Be sure to include your name, your Company Name, and the Product about which you are contacting us.

Give us a Call

U.S. toll free: 866-689-5687

International Support Numbers:

Australia:  1800 460 836

South Africa:  0800 983 777

United Kingdom:  0800 404 7754

New Zealand:  0800 453 050

All other countries use standard international dialing: 1 (281) 297-9000, option "1". 



Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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