On Center Home | MyOnCenter Portal | Start an On-Screen Takeoff Trial | Request a Quick Bid Demo | Contact Us | SALES: 1-866-627-6246
Learn more about Searching

Table of Contents

Getting Help and Contacting Support

Views: 1936 Last Updated: 01/17/2022 07:09 am 35 Rating/ 10 Voters
Be sure to rate this article 5 Stars if you find it helpful!

Getting Help and Support is just a phone call, e-mail, or click away!


Many user questions (How to's) can be answered in our Training Videos and User Guides. Training Videos and User Guide links are available on each product's "Product Information" page (click one of the product buttons above) and are always a click away in the application (under "Help").

How Do I...? (Training Request)

Have a question on how to accomplish something or use some feature in your product?  

How Do I...? or type "https://www.constructconnect.com/contact-us/how-do-i" in your Internet browser.

(You can also click the "How Do I..." option in any On Center product.)

Feature Requests (New Functionality or Changes to Existing)

Do you have an Idea to make our software even better?  

Submit Feature Request or type "https://www.constructconnect.com/contact-us/takeoff-feature-request" in your Internet browser.

(You can also click the "Request a Feature" option in any On Center product.)

Contact Customer Success (Renewals and Upsells)

If you are looking to purchase products or licenses, setup trials for different products, need access to MyOnCenter.com, or have other questions for Sales, contact our Customer Success Team at: 866-627-6246.

Contact Technical Support

Clients who maintain a Maintenance Subscription with On Center Software are welcome to contact our Support group. If you have allowed your Maintenance Subscription to lapse, you can renew by contacting our Client Services staff at 866-426-2447.

On Center's professional Support staff is available Sunday 5:00 p.m. (CST) through Friday 10:00 p.m. to assist you with your software concerns.

Existing Issue - Already Working With a Tech

Allow a Tech Remote Access to Your Computer

If you are working with a Support Representative and he or she asks you to join a remote session, click this button...

Link to join a Remote LogMeIn Session

You need the code the Technical Support Representative provides you to join the remote session.

New Issues

Open a Support Case

Click the button below to open a Support Case. One of our professional technical support representatives will respond as quickly as possible.

Open Support Case or type "https://www.constructconnect.com/contact-us/takeoff-support" in your Internet browser.

Cases are worked in the order they are received. You should expect a response within 24 hours (business days). If this is an emergency, please call.

Send an e-mail

Send an e-mail to: techsupport@constructconnect.com

Be sure to include your name, your Company Name, and the Product about which you are contacting us.

Give us a Call

U.S. toll free: 866-689-5687

International Support Numbers:

Australia:  1800 460 836

South Africa:  0800 983 777

United Kingdom:  0800 404 7754

New Zealand:  0800 453 050

Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

Something Wrong with this Article? Let us Know! Copyright 2021 - On Center Software, Inc. by ConstructConnect - All Rights Reserved.