Images No longer are Displayed

Sometimes, images that were displayed stop working and you are presented with a message that the image can no longer be displayed. (A Red Banner at the top of the screen).

Possible Reasons

• When you added the images to your project, the images were on a CD and the CD is not in the CD-ROM drive at the moment or the CD drive is not running.

 

• The images were saved to a network location and connectivity to that location is down or the drive letter of the drive has changed (in a multi-users/shared environment ALL users should have their drives mapped the same way).

 

• The images are stored on the hard drive and they have been moved or deleted.

 

• There is a memory issue causing On-Screen Takeoff to not be able to display the image - Try shutting down other programs and utilities that are currently running such as: Microsoft Outlook ©, CAD programs, etc.

Tips

• Copy the files off of your CD-ROM to a permanent location (local hard drive) BEFORE you add them to your project.

 

• Store the images in a central location. By default there is a directory C:\OCS Documents\OST created during install. That is a good central location for plan storage. Create a subfolder in the OCS Documents\OST folder named for each project. That will make locating project documents in the future much easier.

 

• Establish a set system of storing project plans. Once you establish a procedure for downloading and storing plans, you will reduce the likelihood that images will be misplaced, deleted or changed. Once you set up a set procedure, publish it and enforce it.

 

• If you have a project that is being shared by more than one user and you are storing your plans on a server, make sure that the users have the same drive mappings. Contact your Network Administrator for assistance.

 

 

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