Authorization Issues - Troubleshooting

This troubleshooting document is broken into six steps. Please review each step carefully, as the entire process will resolve most authorization issues.

 

Introduction

Setup and Installation

Connections Issues

Permissions

Manual Licensing

Advanced Manual Licensing

Introduction

The following steps will help you to authorize your software with a dongle or on a trial basis. If your company uses floating licenses or a server to authorize you will need to contact Technical Support during the hours listed on our Support Page.

 

 

• This troubleshooter requires that you know your company’s Client ID number. If you are an Online Plan Service customer user you may find this number by clicking Install Software on the left hand side of your home page.

 

• You must be logged on as a computer administrator to complete the advanced steps of this troubleshooter.

 

• This troubleshooter is designed to work with the current release versions of On Center Software products. If you are not using the latest releases, please contact Client Support at 866.689.5687.

How do I know when I am authorized?

In order to use the full features of your program, such as the ability to make changes to conditions or master items and change quantities, you must have a valid license. This is known as being authorized or authorization.

 

When you are not authorized you will see a message in the bottom right corner of your program saying no license.

 

 

Once you are authorized this message should change to tko, sve, or dpc, depending on which products and features you have purchased.

 

 

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Setup and Installation

Open the application you wish to authorize and click File > Check Authorization.

Verify that the correct Client ID is listed

Your Client ID was provided to you when you purchased the software. If the Client ID is blank or incorrect, click the Change button in the middle of the window and type your Client ID in the specified box, then click Save.

 

If you are unsure of your Client ID please check the packaging that your software came in. If you are a PlanViewer customer you may find your Client ID by clicking Install Software after logging into your PlanViewer.

Check the Host ID

If you are using an On Center Software dongle, verify your dongle is plugged in and that the Host ID is an 8 or 10 digit number. If it is longer than 10 digits refer to Installing the Dongle Drivers, then click reauthorize and verify that your Host ID is an 8 or 10 digit number.

 

Your dongle will look like one of the following:

 

Parallel Dongle	USB Dongle	USB Dongle	USB Dongle

 

If your Client ID and Host ID are correct, this means your dongle is being read correctly.

 

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Connection Issues

Disable any Internet security such as Norton Internet Security™, McAfee® Personal Firewall, or Panda Security Firewall and click Reauthorize.

 

If you receive tko; permanent in the Authorization Status window you are now authorized. Re-enable your security software and begin working. Contact your IT department or your security products support for assistance with adding On Center Software products to an exception list so you do not experience this issue again.

 

If you are connected to a network (LAN) you need to contact your IT department or Network Administrator to ensure there is no network level protection which may be interfering with the authorization process.

 

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Permissions

Open My Computer from the Desktop or the Start Menu and browse to C:\Program Files\<application name>\Permissions.

 

You should have a license file in this folder such as <application name>.LIC.

 

Delete the license file from this folder and try to reauthorize. If this folder does not exist try to create one by clicking File > New > Folder, and naming the folder Permissions. If you receive an error creating the folder you must contact your System Administrator for further assistance. You need to advise your System Administrator that in order to authorize the applications, you need Full Control rights to the Permissions folder.

 

If you receive an Access Denied error when deleting the license file or creating the folder you must contact your System Administrator for further assistance - you do not have sufficient rights to create/modify this directory. You will not be able to authorize your On Center Software application until appropriate rights are granted.

 

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Manual Licensing

1. Click http://as2.oncenter.com/licmanager.asp

2. Fill in your Client ID, Host ID, and the version of the software you are authorizing

    

   NOTE: You only need to enter the first two digits of the version number (example 3.2).

    

3. Click Get License

4. A page should appear containing a long string of code similar to the screen shot below. This is your license file

    

   

    

   NOTE: If you receive an error from this web page or do not receive the code you will need to contact On Center Software's Client Support Group at 866.689.5687.

    

5. Highlight the entire code, including the "#" symbol and the final " (press <Ctrl> <A> to do this with your keyboard)

6. Once highlighted, click Edit > Copy in your web browser

7. In the program you are attempting to authorize click File > Check Authorization, and then click the Advanced button

8. Right-click in the empty space and choose paste

9. Click OK and then OK again

    

   CAUTION: Do not click the Reauthorize button.

    

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Advanced Manual Licensing

This is the most advanced step of this troubleshooter. If you receive errors or are unsure of how to complete these steps contact your network administrator for assistance.

 

1. Open My Computer from the Desktop or the Start Menu

2. Browse to the following directory: C:\Program Files\On-Screen Takeoff 3\Permissions 

3. Click Tools > Folder Options and then select the View tab

4. Uncheck the option for Hide extensions for known file types and click OK

5. If you do not have a license file in the Permissions folder you must create one by clicking File > New > Text Document - Name the file OnScreenTakeoff.LIC 

6. Open the license file in Notepad and paste in the code that you copied in the Manual Licensing section of this troubleshooter

7. Save the file and reopen your application

 

You should now be authorized. You may wish to review these steps with your network administrator if you are still not authorized.

 

 

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