Sometimes, images that were displayed stop working and you are presented with a message that the image can no longer be displayed. (A Red Banner at the top of the screen).
Possible Reasons
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When you added the images to your project, the images were on a CD and the CD is not in the CD-ROM drive at the moment or the CD drive is not running
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The images were saved to a network location and connectivity to that location is down or the drive letter of the drive has changed (in a multi-users/shared environment ALL users should have their drives mapped the same way)
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The images are stored on the hard drive and they have been moved or deleted
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There is a memory issue causing On-Screen Takeoff to not be able to display the image. Try shutting down other programs and utilities that are currently running such as: Microsoft Outlook
© , CAD programs, etc.
Tips
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Copy the files off of your CD-ROM to a permanent location (local hard drive) BEFORE you add them to your project.
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Store the images in a central location. By default there is a directory C:\OCS Documents\OST created during install. That is a good central location for plan storage. Create a subfolder in the OCS Documents\OST folder named for each project. That will make locating project documents in the future much easier.
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Establish a set system of storing project plans. Once you establish a procedure for downloading and storing plans, you will reduce the likelihood that images will be misplaced, deleted or changed. Once you set up a set procedure, publish it and enforce it.
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If you have a project that is being shared by more than one user and you are storing your plans on a server, make sure that the users have the same drive mappings. Contact your Network Administrator for assistance.
Review the FAQ Unable to View or Convert Plans after downloading for information on ensuring that your folder structure is not causing a Windows issue.
Review Reassociating Image Files for assistance with re-linking On-Screen Takeoff to image files after moving the files to a new location.