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Table of Contents

Troubleshooting

21 Metric Quantities Display Incorrectly in OST

Symptoms When you are setting up a Condition and enter a value greater than…

22 OST - Boost Services Are Currently Not Available

Issue You attempt to run Boost on a Page but receive the error, but other Pages…

23 OST - Common Issues with Auto Name (Why is Auto Count Returning Bad Results?)

Issue So, you decided to try the all-new Auto Name on your plan set, but the…

24 OST - Common Issues with Takeoff Boost™ (Why are my Takeoff Boost Results not what I expected?)

Net Areas are Duplicated Missing or Incorrect Takeoff Net Areas are Duplicated…

25 OST - Copy/Paste Stops Working

Issue After using Copy/Paste on takeoff once, it is greyed out. Discussion…

26 OST - Cursor Jumps to Corner of Screen

Symptom When using On-Screen Takeoff, randomly, the cursor may jump to one…

27 OST - Digital Takeoff Table Troubleshooting

Symptom Using the Digital Takeoff Table (original or II) with a Matrox TripleHead2Go…

28 OST - EBM Import Generates an Error about selecting SQL Database

Issue When using SQL databases in On-Screen Takeoff, when you try to update…

29 OST - GTCO Digitizer Issues When Using On-Screen Takeoff

This document is intended for users experiencing problems using a GTCO-brand…

30 OST - Image Legend Issues

Image Legend Not Displaying Quantities Cause The Image Legend can display Quantity…

31 OST - Miscellaneous Program Issues and Crashes Caused by Corrupt Font Names in Database

Problem You've noticed one or more of the following issues with a bid or database:…

32 OST - Pasted Objects Aren't Where I Expected

Symptom When you select multiple takeoff objects and copy/paste them on another…

33 OST - Planroom Projects Issues

Cannot Launch/Download a Project Symptoms You try to launch a project by clicking…

34 OST - Problems Creating Bid Package (OST export file *.OSP)

Issue When you try to "Export to a Bid Package" it fails. Discussion There…

35 OST - Stylus is not Working on Tablet PC

Symptom Your stylus does not work in On-Screen Takeoff® but works with other…

36 OST - When You Minimize the View Window You Cannot Restore It

Issue When you minimize the View Window, there is no way to restore it. Discussion…

37 OST/DPC - Project Express Issues

Requirements to use Project Express: First, verify you meet the requirements:…

38 OST/QB - Cannot Create Interactive Bid (Insufficient Rights)

Symptom You attempt to create an interactive bid, but receive an error message…

39 OST/QB - Error Message: Write Access Denied

Symptom Users receive a "Write Access Denied" error when opening a SQL database.…

40 OST/QB - Interactive Bid's Connectivity is Breaking

Issue After upgrading On-Screen Takeoff® some interactive bids become disconnected…

Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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