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Enterprise License Manager Activation Utility Won't Launch - Reports "Virtual Environment" - ELM

Reference Number: AA-01366 Views: 473 Created: 04/27/2017 03:31 pm Last Updated: 05/18/2017 03:26 pm 0 Rating/ Voters
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Issue

You attempt to open the ELM Activation Utility but receive the following error "Enterprise License Manager - Physical Edition does not support Virtual environments":

Discussion

On Center has identified an issue with the Activation Utility when the server is accessed using Remote Desktop Control (built-in Windows remote control utility).

This affects ELM (Physical) installed on all supported operating systems.

Resolution

You can use a different remote-control utility, such as GoToMyPC (not an endorsement, this product is provided by and supported by Citrix), to remote into the server.

Using Remote Desktop will cause the Activation Utility to report this error.



Product documentation (user guides) describes functionality in the latest version of each major release and may not match the functionality in the version you are using. Please check the Product Information and Downloads pages by clicking one of the product buttons above.

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