On Center Software Technical Support is available Monday-Friday, 7:00 a.m. - 6:00 p.m., Central Time. When requesting support, please send complete details of the question or problem.
Check our web site: http://www.oncenter.com/support/faq/WebHelp/OCS_FAQ.htm for answers to common questions, troubleshooting and quick tips.
On Center Software support and advisors are available to help answer your questions. You can access the support department many ways. Simply click HELP, Support Central:
Click Request Support and the Online Support form will open in your default browser. Please be sure to fill in the following information:
Your Full Name
Your Company Name
Your Contact information (e-mail and/or phone number) along with best time to reach you
Windows Platform (2000, XP)
Complete description of the problem
Steps used to recreate the problem
Click Chat with Support and you will be directed to our online Chat service. During normal business hours, you will have immediate access to a Support professional to assist you.
Click Send a File to Support if an agent has requested that you send a particular database or image file to them. Be sure to note your Incident number and the agent assisting you in your e-mail.
Click User Community to be directed to the User Forum on our web site. This is an excellent resource for users to connect with other users to ask questions about using the application.
Clients that have a current Support Agreement with On Center Software can contact our Technical Support at 866-689-5687 during normal business hours.
Feature Requests
If you have suggestions or comments on how we can improve the product,
we would love to hear from you. From the Main toolbar, click 
. The On Center Software
Request a Feature Web page will
open. Please provide your comments and suggestions
here.
Defects
If you have encountered a defect with our software, please use one of the Support options above and allow our of our Support Professional to assist you with reporting the problem.