21.03.00 technical support

On Center Software Technical Support is available 6pm Sunday to 10pm Friday - Central Time.  When requesting support, please send complete details of the question or problem along with your contact information and how you would like to be contacted (phone or e-mail).

Frequently Asked Questions

Check our Support Web site (http://www.oncenter.com/support/) for answers to common questions, troubleshooting, and quick tips.

To Contact Technical Support

On Center Software technical support representatives are available to help answer your questions.  Access the support department by clicking Help > Support Central from the application - you'll need an active Internet connection to use Support Central.

• Click Request Support and the Online Support form opens in your default Internet browser. Fill in the following information:
• • Your Full Name
  • Your Company Name
  • Your Contact information (e-mail and/or phone number) along with best time to reach you
  • Operating System (Windows XP, Vista, Windows 7, Windows 8, MAC OSX, etc.)
  • Brief description of the problem
  • Detailed description of the problem included any steps to recreate
• Click Frequently Asked Questions to visit our FAQ web page.

Feature Requests or Defects

Feature Requests

If you have suggestions or comments on how we can improve the product, we would love to hear from you.

From the Main toolbar, click the Request Feature button. The On Center Software Request a Feature Web page opens. Provide your comments and suggestions for improving the product here.  Please note, while On Center Software appreciates all feedback and suggestions, we are unable to respond to Feature Requests personally or provide updates on the status of a Feature Request. 

• Please do not report problems with the software using this function, contact Support via the Support Central options.  Feature Requests are only reviewed periodically and your request for assistance will be delayed.

Defects

If you believe you have encountered a defect with On-Screen Takeoff, contact our Support Department directly and allow our of our Support Professionals to assist you with reporting the problem.