21.02.03 troubleshooting a gtco digitizer

This document is intended for users experiencing problems with a GTCO digitizer and On-Screen Takeoff®

On-Screen Takeoff Not Responding to Digitizer Input

Sometimes On-Screen Takeoff may not respond when trying to set the takeoff area or exhibit problems receiving takeoff drawn with the digitizer pen.

• Shut down the computer
• Unplug the power to the digitizer for 30 seconds
• Plug the digitizer back in
• On the row of letters and numbers on the edge of the digitizer, press the letter S followed by the numbers 0 then 1 with the pen/stylus

The digitizer should beep four times.

• Start the computer

• Do not open On-Screen Takeoff, instead, move the stylus around the tablet - the mouse pointer should move on the Windows desktop in response to the stylus movement

• Watch the movement of the cursor on the computer screen to ensure it matches the direction the stylus is being moved on the digitizer.   If the direction of movement is incorrect (moving the pen to the left causes the cursor to move to the right), click the Orientation button on the digitizer with the pen/stylus.

• Now open On-Screen Takeoff and Set the Takeoff Area

The digitizer is not responding after resetting it

There may be a hardware issue or a problem with the driver.  Start by uninstalling and reinstall the driver.

• Uninstall the digitizer driver (either TabletWorks or Virtual Tablet Interface***)
• Restart the computer
• Reinstall the driver
• Test the digitizer (as above) and in On-Screen Takeoff

You can download the latest GTCO digitizer drivers from http://www.gtco.com/supportdigitizing.htm.

• ***Be sure you have a valid copy of the VTI before uninstalling it.  On Center Software does NOT distribute or support this product.

If reinstalling the driver does not work, contact GTCO support toll-free at 800-DIGIPAD (344-4723) - GTCO's technical support can diagnose your hardware to determine if there is a physical problem with the digitizer board.

Trouble Performing Takeoff

If experiencing issues starting or closing takeoff objects, the plans may contain metal-based ink.  The preferred type of plans to use are ones with dye based ink, as these do not conflict with the stylus. 

Trouble with Wireless Stylus

If experiencing issues with a wireless stylus, turn off any overhead fluorescent lights.  Fluorescent lights interfere with the RF signal that connects the digitizer and the stylus.