On Center Software Technical Support is available Monday-Friday, 7:00 a.m. - 6:00 p.m., Central Time. When requesting support, please send complete details of the question or problem along with your contact information.
On Center Software support and advisors are available to help answer your questions. You can access the support department many ways by clicking HELP, Support Central from the application. You will need an active Internet connection to use Support Central.
Click Request Support and the Online Support form will open in your default browser. Please be sure to fill in the following information:
Your Full Name
Your Company Name
Your Contact information (e-mail and/or phone number) along with best time to reach you
Windows Platform (2000, XP, Vista)
Complete description of the problem
Steps used to recreate the problem
Click Chat with Support and you will be directed to our online Chat service. During normal business hours, you will have immediate access to a Support professional to assist you.
Click Send a File to Support if an agent has requested that you send a particular database or image file to them. Be sure to note your Incident number and the agent assisting you in your e-mail.
Click On-Screen FAQ to visit our Frequently Asked Questions web page.
Click User Community to be directed to the User Forum on our web site. This is an excellent resource for users to connect with other users to ask questions about using the application.
Clients who have a current Support and Upgrades Subscription with On Center Software can contact our Technical Support at 866-689-5687 during normal business hours.
Feature Requests
If you have suggestions or comments on how we can improve
the product, we would love to hear from you. From the Main
toolbar, click 
. The On Center Software Request a
Feature Web page will open. Please
provide your comments and suggestions here.
Defects
If you have encountered a defect with our software, please use one of the Support options above and allow our of our Support Professionals to assist you with reporting the problem or troubleshooting.